Delete your account

You can delete your GuideOps account yourself, at any time. The deletion is immediate and cannot be undone.

How

• In the app: open Settings, then Account, then Delete account. Type delete and tap Delete my account.
• On the web: sign in, open your profile, then Delete my account. Type delete and confirm.
• No access to either? Email privacy@guideops.app from the address on the account and we will delete it within 30 days.

What is deleted

• Your sign-in, so you cannot sign in again, and every device is signed out.
• Your profile: name, email, phone number, photo, certifications and settings.
• Your location history, notifications, push registrations and chat seats.
• Any workspace you are the only member of, with everything in it: observations, reports, photos, its logo, its connected keys and its billing customer at Stripe, which cancels its subscription.

What stays

• Observations, reports and photos you filed for a team operation stay as that operation’s record, with your name removed. They belong to the operation, and safety records are kept.
• Messages you sent in a team chat stay, without your name.
• Observations already submitted to InfoEx live in InfoEx too, under its retention rules, not ours.
• Backups roll off within 30 days.

If you are the only owner of a team

A team with other members needs an owner. Make another member an owner first (Account, then Team), or remove the other members, and then delete your account.

Contact

GuideOps Platform, Inc. — privacy@guideops.app